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Discussion Starter #1 (Edited)
So today I brought in my CT for the 8,000 KM free oil change/inspection. The usual - get a free loaner, free car wash etc.

If anybody remembers my damaged rim incident from April/May, I had one of my front mags replaced after my daughter dropped it into a pothole. Cost me about $1,100 to replace the tire and mag. At the time, the software for the CT200h alignment was not available at the dealer. He said he would call me when it came in so that I could have th car re-aligned. He never called back. I didn't feel any unneccesary pulling when driving so I figured I would wait until my 8,000 KM inspection and have it done then.

When I brought it in today, I asked my CSR to have it done. As we had previously discussed back when the incident happened, he confirmed that if no change was neccesary, that I wouldn't have to pay. Fair enough.

So I picked up the car and he informed me that a change was made to the TOE-IN. He told me that the factory specs for the 2 front wheels was +.02 each. My damaged side was at +.04 and the other (undamaged) wheel was at +.03. The rear wheels were fine. So a correction was made and I was billed $125.XX taxes in for the work.

+.01 and +.02 off spec! Is this that much of a difference that it would affect tire wear or drivability? I'm no car expert, so I'm asking any pros here who might be able to say that the correction was justified (or neccesary) or if this was just a cash grab.

Thanks!
 

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A .01-.02 correction is completely un noticable in drivability and tire wear. A 5 psi difference in tire pressure will cause more issue then that. Sounds to me like the mechanic just wanted to take your money.
 

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Sorry to hear that, sounds like they took advantage of you. If it's something as basic as an alignment, maybe don't take it to the stealership, maybe take it to a local/reputable shop? That's what I do ($70 for an alignment).
 

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Discussion Starter #4
That's what I thought. Thanks for the insight guys.

As for taking it elsewhere, that may have to be an option from here on in.
 

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Discussion Starter #5
So the day after my service appointment, I received a "how did we do?" survey email from the dealer. I figured - since you asked! So I explained the whole situation to them.
Yesterday, the service manager called me back and agreed that no change should have been made. He told me that as compensation, he would give me a free oil change.

Better than nothing!
 

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Discussion Starter #7
Nice, this helpful forum saved you $125.
Actually it "only" save me $91.00 plus taxes (the cost of an oil change!). My wheel alignment cost me $110.00 plus taxes.

Anyways - Drink up guys! The next round's on me!
 

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So the day after my service appointment, I received a "how did we do?" survey email from the dealer. I figured - since you asked! So I explained the whole situation to them.
Yesterday, the service manager called me back and agreed that no change should have been made. He told me that as compensation, he would give me a free oil change.

Better than nothing!
Great news! And that's the way any good dealership should treat you.

When I owned my Infiniti, they kept failing to fix my problem, but told me it was fixed. After talking to the General Manager, I scored them picking up my car at my work place and bringing a loaner to me (this was almost an hour drive for them each way!) and a free detail out of them (can be used at any time), about a $140 value, so took well advantage of that after a winter season! They even used armor all on my engine cover and floor mats (but made them slippery). :D
 
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