Lexus CT200h Forums banner

1 - 20 of 24 Posts

·
Registered
Joined
·
84 Posts
Discussion Starter #1
The passenger side glass on my 2012 CT exploded for no particular reason a few days ago. I was on the highway doing about 65 mph and I suddenly heard a loud 'BOOM' and the side window was gone... completely gone. Nothing hit my car, no rocks, no bullets... no bricks. There was no one beside me and I was on I-81.

Had I over-reacted, I could have crashed the car.
Had there been a passenger in the seat, she would have been severely cut from the flying glass shards at 65 mph.

Lexus, in a completely disappointing show of customer "service" is refusing to pay for it under warranty. I am taking it up with the media as well as others at the highest levels at Toyota. (I happen to know some very senior people in Toyota City).

I am not the only one with a CT that has had this happen. Do a Google search and you'll find a few other cases on other forums.

I'm stunned to be treated in this manner by Lexus. They basically do not care about investigating the cause. I pointed them to this Wikipedia article Spontaneous glass breakage - Wikipedia, the free encyclopedia which clearly states this phenomenon is due to manufacturing defects in the glass. I suggested that they send the glass back to the vendor for analysis and they refused! Lexus Canada simply could care less.

I will never buy another Toyota product again and I warn all readers to be very careful.
 

·
Registered
Joined
·
200 Posts
it's a shame LEXUS CANADA is not assisting you...

Call Lexus headquarters in CALIFORNIA and see if they are willing to do something!
 

·
Registered
Joined
·
842 Posts
Let me see if I have this straight. You pick the member name of SurgeCT, claim that your car has an uncontrollable surge when you brake, and now you claim that your window "spontaneously exploded" for absolutely no reason at all while driving on the highway at 65 mph.

Gee, do you think you can come up with anything else to trash the product by tomorrow? Pardon me if I have a problem believing all of this bad luck, or blaming it on the car. You should park that car, junk it and buy yourself whatever brand of car you work for.
 

·
Registered
Joined
·
107 Posts
Let me see if I have this straight. You pick the member name of SurgeCT, claim that your car has an uncontrollable surge when you brake, and now you claim that your window "spontaneously exploded" for absolutely no reason at all while driving on the highway at 65 mph.

Gee, do you think you can come up with anything else to trash the product by tomorrow? Pardon me if I have a problem believing all of this bad luck, or blaming it on the car. You should park that car, junk it and buy yourself whatever brand of car you work for.
He registered on the forum back in Sept 2011...

Give the man a break. If this really happened without any warning and there is no driver error, this is DAMN scary! OP, I do hope you find a resolution to your problem. Keep us updated. Don't pay attention to those with nothing positive to say.
 

·
Registered
Joined
·
609 Posts
OP, any chance you have cracked open one of the rear windows? I have experienced that when you have just one of the rear windows open, there is a very strong pressure boom in the front seats. It is so bad that I feel like it might damage my ear drum. And this is only driving locally at around 35 mph. I wonder if driving at 65 mph, would the pressure breaks one of the front windows?
 

·
Registered
Joined
·
441 Posts
The passenger side glass on my 2012 CT exploded for no particular reason a few days ago. I was on the highway doing about 65 mph and I suddenly heard a loud 'BOOM' and the side window was gone... completely gone. Nothing hit my car, no rocks, no bullets... no bricks. There was no one beside me and I was on I-81.

Had I over-reacted, I could have crashed the car.
Had there been a passenger in the seat, she would have been severely cut from the flying glass shards at 65 mph.

Lexus, in a completely disappointing show of customer "service" is refusing to pay for it under warranty. I am taking it up with the media as well as others at the highest levels at Toyota. (I happen to know some very senior people in Toyota City).

I am not the only one with a CT that has had this happen. Do a Google search and you'll find a few other cases on other forums.

I'm stunned to be treated in this manner by Lexus. They basically do not care about investigating the cause. I pointed them to this Wikipedia article Spontaneous glass breakage - Wikipedia, the free encyclopedia which clearly states this phenomenon is due to manufacturing defects in the glass. I suggested that they send the glass back to the vendor for analysis and they refused! Lexus Canada simply could care less.

I will never buy another Toyota product again and I warn all readers to be very careful.
Of greater importance, could you clarify your English? You write: "Lexus Canada could care less". Do you perchance mean: "Lexus Canada could not care less".?
 

·
Registered
Joined
·
53 Posts
It would be nice to know more specifics. Do you have a sunroof? Were all windows closed when this happened? What was the outside temperature? When/where was your CT manufacturered? How can you be sure that nothing hit the window - just because you didn't see anything does not mean nothing hit it. I've never seen a piece of glass just break like that. It just amazes me that this could happen.

I'd hate for this to happen to my 2012 CT.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #12
Let me see if I have this straight. You pick the member name of SurgeCT, claim that your car has an uncontrollable surge when you brake, and now you claim that your window "spontaneously exploded" for absolutely no reason at all while driving on the highway at 65 mph.

Gee, do you think you can come up with anything else to trash the product by tomorrow? Pardon me if I have a problem believing all of this bad luck, or blaming it on the car. You should park that car, junk it and buy yourself whatever brand of car you work for.
Relax Sherlock...my name is Sergio, nickname is Surge. It's just coincidence that the car surges while braking over bumpy pavement.

I don't work for a car company. I actually used to work for Toyota, so if anything, I'm biased in favor of Toyota. Not anymore however. Based on how I've been treated, I'm never buying a Toyota product again.

It seems like even after all of the recalls they've had since 2008, the company has learned very little. Perhaps I needed to crash the car to and kill someone to get better treatment.
 

·
Registered
Joined
·
84 Posts
Discussion Starter #13
Yes, here are more specifics.
- parked the car in the hot sun for about 2-3 hours. Temperature was 84F
- got into the car and turned on the A/C to cool the hot cabin
- entered the freeway about 5 min after getting into the car, and opened the moonroof all the way
- all windows were closed
- speed was 65 mph

Soon after I got onto the freeway, the right passenger side window just exploded with a loud boom. There was nothing that hit it. I was in the middle lane, no one else was driving bedside me.

If you read the Wikipedia article on 'spontaneously exploding glass' you'll see that it happens readily and it's due to manufacturing defects in the glass. When stressed, the glass simply gives out.

My guess is that the hot weather coupled with the cool A/C air on the inside and the buffeting caused by the open moonroof on the freeway placed too much stress on this defective piece of glass.

Lexus has refused to even examine the glass shards!
They indicate that the glass must have been struck by an object.
So now I'm out almost $400, and I could have had a serious accident had I over-reacted and lost control. Also, had a passenger been in the front seat, her face would have been cut up quite profoundly.

This is the brand that claims they 'relentlessly pursue perfection'?
I feel like a fool for buying the car.
 

·
Registered
Joined
·
53 Posts
Thanks for the details Surge.

Man that really sucks. Got me contemplating window tint now - just in case. (On all my vehicles)

Does anyone know if there are any markings on the glass to indicate where it came from? I've never really looked for any manufacture date or anything like that on the glass, but it seems like there should be some identifiers on each piece made. Maybe that info would help.
 

·
Registered
Joined
·
37 Posts
I have seen this more than a handful of times. Mostly with sunroofs. "The sunroof just exploded", and then point out that nothing could have possibly hit it because the glass is pushed out rather than in. Something hit it. Plain and simple. You are never going to see it. It will just take you by surprise. The reason sunroofs blow out when this happens is that there is positive pressure in the cabin. A stress crack can happen, but I have only seen that on a fixed glass(front or rear windshield) and it will always start at the edge and snake down or up. I have never seen a stress crack shatter. I am no expert, but I feel I have enough experience to comment as I have.
 

·
Registered
Joined
·
200 Posts
The fact that Lexus has been unable to help is quite unbelievable...

Have you spoken to the GM of the Dealer? what did Lexus Corporate say?? Did you even call Lexus Customer Satisfaction?
 

·
Registered
Joined
·
1 Posts
<strong>On June 19, 2015, I was driving from Boston to DC when the sunroof on my 2011 CT200h spontaneously exploded.  I was driving at highway speeds (60mph).  The weather was clear and the temperature was 85F.  I heard what sounded like a very loud champagne bottle exploding.  My immediate reaction was that I had blown a tire.  I grabbed the steering wheel hard.  When nothing happened, I looked in my rear view and side view mirrors to see if someone else blew a tire.  Nothing.  Then I noticed a lot of wind noise in my car.  At the next exit, which happened to be a service area, I got out of the car and saw a large hole in my sunroof, with the glass pointing upwards.  There was nothing inside the lid of the sunroof.  The hold was almost dead center.<br><br>I've since learned that this is not an uncommon problem.  The NHTSA has opened an official investigation into this problem with Kia vehicles.  But there are reports with Lexus, BMW, Audi, and many other vehicles.  This is a much broader safety issue.<br><br>My experience with the dealership in trying to get this matter resolved was, to be kind, anything but satisfactory.  My dealer is Lindsay Lexus in Alexandria, VA.  After a week, during which I constantly had to contact them since they never followed up with me, I was told that Lexus would not authorize a repair.  My car was out of warranty--by three months.  Frankly, I don't believe that they even contact Lexus.  When pressed, they would not provide me with the name of anyone with whom to spoke or wrote.  They wouldn't show me any documentation.  No one from Lexus inspected the car.  <br><br>This was my first Lexus.  It is also my last.  When I get the sunroof replaced, I plan to sell the car.  I don't feel safe.  I believe that Lexus is aware of this problem.  Just like other manufactures, they have likely concluded that it is better business to wait until they are sued or forced by FHTSA to address the issue.  In the mean time, they just let the customer or their insurance company pay for the problem.  When people are seriously injured--as will eventually happen--then they'll take some sort of action.  Personally, I hope that some sharp class action lawyer takes this on and makes them pay.<br></strong>
 

·
Registered
Joined
·
313 Posts
A lot of companies are advised by their lawyers that if a problem can't be traced back to a defect easily, where it can easily be blamed on something else and not be easily proven otherwise, to just not bother to handle it as they don't have any legal obligation to do so. The risk to them is minimal, so they run the chance that most people will give up and get their glass replaced. I'm not a lawyer, but this seems like a basic legal tactic to me.

What is at risk here, is Toyota and Lexus' reputation. I know you said you have corporate contacts in Toyota, but you can also try the new Lexus customer service forum at Clublexus – Lexus News and Forums, not to mention Lexus' customer service number. You can also file a complaint with NHTSA here: https://www-odi.nhtsa.dot.gov/ivoq/

I hope you manage to get somewhere with this issue.

In regards to the surging thing. I know that if you brake while going over bad enough bumps or pot holes, the car seems to surge forward for a split second before the slip indicator lights up. It feels almost like the brakes let up when the car senses wheel slip (because the tire momentarily loses contact with the road surface). It's a little disconcerting, but manageable if you keep it in mind when entering such a situation. This is something I've only experienced in my CT and my previous car, a Prius C. Doesn't mean it's only Toyota hybrids that do it, it just so happens that I have not driven enough cars on the same roads to make an unbiased statement.
 

·
Registered
Joined
·
43 Posts
Thanks for the details Surge.

Man that really sucks. Got me contemplating window tint now - just in case. (On all my vehicles)
Window tinting makes the glass hotter and more prone to exploding, as it absorbs solar energy. I suspect the exception being mirrored window tints that are likely illegal. I am considering a chrome vinyl wrap on the sunroof, to keep heat off of glass and out of car. But it might blow away into the face of a motorcycle causing death and liability, so maybe a better option, like paint???? Chrome tint under dark tint might raise glass temperature.
Despite tinting increasing risk of exploding glass, the safety factor of the film preventing shards from cutting you is probably worth the slight increase in risk.
 

·
Registered
Joined
·
2 Posts
My 2016 Lexus GX 460 back windshield completely shattered - it was like an explosion. Nothing left. Has this been a regular thing?
 
1 - 20 of 24 Posts
Top