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A month ago, I took my early 2011 CT200h with 85k miles to the dealer to try and deal with the sound I was hearing on rougher roads. I thought that it might have been either a PVC boot issue or possible a broken axle from all of the potholes in the NYC area (something that i suffered from a while ago .Apparently, they only take the cars out on highways and couldn't hear anything. I was shown that the shocks and boots were still ok and they sent me on my way, only to be driven crazy by it for the last month. I was about to take it back to Lexus to look at it andI found this video that visually explains how to access and tighten the bolts on the intermediate shaft universal joints to silence this sound. This was an easy 15 minute fix with the right tools. I just followed the procedure and voila! Gone. Good luck.
 
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