The dealer we purchased from locks all sold cars and doesn't allow prospective buyers into those vehicles.Iwas driving by Westminster Lexus (in California) today, and wanted to show my wife the ct200h.
We were approached by the sales rep who showed us a yellow Mica. I made the comment that I didn't like the color. He says no problem, we have a red one in the back, let me see if it's ready.
When he came back, he said that both cars were sold, and that he coulndt open them up.
Then he walked away!
Either this was an extremely low pressure sales tactic, or didnt want to waste his time on us, or He didn't like something about me.
This is my first time looking at Lexus. Is this normal?
Poor experience at Westminster lexus
Iwas driving by Westminster Lexus (in California) today, and wanted to show my wife the ct200h.
We were approached by the sales rep who showed us a yellow Mica. I made the comment that I didn't like the color. He says no problem, we have a red one in the back, let me see if it's ready.
When he came back, he said that both cars were sold, and that he coulndt open them up.
Then he walked away!
Either this was an extremely low pressure sales tactic, or didnt want to waste his time on us, or He didn't like something about me.
This is my first time looking at Lexus. Is this normal?
We were approached by the sales rep who showed us a yellow Mica. I made the comment that I didn't like the color. He says no problem, we have a red one in the back, let me see if it's ready.
When he came back, he said that both cars were sold, and that he coulndt open them up.
Then he walked away!
Either this was an extremely low pressure sales tactic, or didnt want to waste his time on us, or He didn't like something about me.
This is my first time looking at Lexus. Is this normal?
1 - 6 of 6 Posts
That is, indeed, very unusual for a car salesman (at any dealership). Hmm... I would've went straight to the Sales Manager.
Well as a person on the other end of your situation...I purchased a car last Sunday...it has been at the dealer all week and probably won't be on it's way to me in Florida until the truck arrives this week..hopefully by Wednesday or Thursday...I specifically asked if they let anyone test drive the cars once they are sold and they said NO...that is what I expect a dealer to do...I don't care how hard the cars are to get...if a car is sold, it's someone's car....letting someone else test drive that car is not only wrong on the dealer's part.....it seems like a liability on the dealer's part that they probably don't want. What if my car goes on a test drive and the people crash it...how would they explain that one. I don't think the salesman was rude in not opening a car for you....he was rude in not explaining this to you when you said you don't understand.That is, indeed, very unusual for a car salesman (at any dealership). Hmm... I would've went straight to the Sales Manager.
Either this response was directed to the original poster or there's a little misunderstanding to my response.Well as a person on the other end of your situation...I purchased a car last Sunday...it has been at the dealer all week and probably won't be on it's way to me in Florida until the truck arrives this week..hopefully by Wednesday or Thursday...I specifically asked if they let anyone test drive the cars once they are sold and they said NO...that is what I expect a dealer to do...I don't care how hard the cars are to get...if a car is sold, it's someone's car....letting someone else test drive that car is not only wrong on the dealer's part.....it seems like a liability on the dealer's part that they probably don't want. What if my car goes on a test drive and the people crash it...how would they explain that one. I don't think the salesman was rude in not opening a car for you....he was rude in not explaining this to you when you said you don't understand.
Anyway, my definition of the salesman being "unusual" was not about being rude for whatever reason, but really...unusual. Car salesmen typically try to keep a customer as long as they can to discuss, recommend, convince, manipulate, brainwash, pressure (depending one how you see it) all sorts of alternative options.
Again, found it very unusual for a salesman to come back and say "Sorry, those are sold" and then turn around and walk away. Thus, I would've went to the Manager to find out more about availability, colors, options, etc.
Its just the dealership. I went to one dealership because they actually had a test car to look at. I figured since I was there I would just get on their list, but they were really rude. It was hard to even get any answers out of them. Usually when you are at a dealership the sales people tend to give you more information about a car than you even want to know. So to have to try to pry it out of a sales person seems pretty ridiculous. If they don't want your business then there are plenty of other dealerships that do. I ended up going to another dealership that was closer to my house and they were very welcoming and professional. My advice to you is to find a better dealership.
1 - 6 of 6 Posts
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