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Discussion Starter · #1 ·
I now have had the second instance of losing all my phone contacts stored in the car's memory.

I use an iPhone 3GS and this mornint connected to the car via Bluetooth with no problems and when I went to make a phone call and click on "contacts" it said that there were no contacts stored:confused:

Has anyone else run into this problem or is just me?

I checked my wife's Nokia which is also registed to the car and her phone contacts were still there.
 

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i have the iphone 4 and havent had any issues at all... have you downloaded the latest OS updates for it? Also in your phone, click on the car multimedia or whatever you have your CT listed as and make sure share contacts is turned on in the bluetooth setting for it.
 

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Discussion Starter · #3 ·
My iPhone 3Gs is up to date with software.

I've had the car 4 months and this is the second time this has happened that all of the contacts stored in car's phone directory have gone missing. Also what has also disappeared is all the call history too.

I know its no big deal, when you click on contacts the message pops up asking if you want to transfer the contacts from the phone and that works fine. It's just a PITA to have to go throught the setting up of all my speed dials.
 

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I am experiencing the same problem but I have an IS250 and an iPhone 4s with iOS 5.0.1. The problem has occurred about 6 times since I bought the car in September 11. I originally had an iPhone 3GS and it happened once during this period. I have noticed that it has become more frequent since I have had the 4S. I orginally thought that any updates to the phone i.e iOS updates resulted in this problem, BUT after spending hours trying to solve this problem I have found the following:

1. You can replicate the problem, i.e. cause a loss in contacts, speed dials and call history by turning your phone off, starting the car, then turning the phone on. So if your phone is not on before you start your car, the phone book etc will be erased. This happens every time.
2. thought that if you started your car and you had no phone signal, this would erase your phonebook but I have since proved that this is not the case
3 I have synced my phone then turned off 'sync phone' in my iPhone bluetooth settings and prevented (1) from occuring for about an hour and two start ups/ journeys but then everything got erased again on the 3rd start up
4. My fathers iPhone 3GS with iOS 5.0 has the same problem described in (1)
5. My girlfriends iPhone 4 with iOS 5.0.1 which is synced with my car has not been used in the car for over 2 months, but when I linked it today it still had her phonebook, speed dials and call history. This proves that there is no specific time frame to this problem

I would be interested to see if anyone else experiencing this problem, also experiences any of the above
 

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Discussion Starter · #6 · (Edited)
1. You can replicate the problem, i.e. cause a loss in contacts, speed dials and call history by turning your phone off, starting the car, then turning the phone on. So if your phone is not on before you start your car, the phone book etc will be erased. This happens every time.
I tried it out and yes it did wipe out my contacts! Looks like it's not just an issue with the CT200h.

I have a question about your IS250, what year is it and does it support separate phone contacts for different paired phones? I previously had a 2007 IS250 and although you could store multiple paired phones it only supported a single phone book.

I had reported the problem to Lexus Australia and the technical person I spoke to said he had heard of one other occurence. I rang him back this morning and he told me the problem has now been forwarded onto Japan. I updated him on how the problem could be reproduced. He said he doesn't expect to get a response until some time next month.

My money is definitely on it being a software bug!
 

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My IS250 is a 2011 model with different a separate phonebook for each phone. We also have a 2007 model like the one you had and because this does not have a separate phonebook for each phone, it doesnt have this problem!

I look forward to hearing what your dealer comes up with!

thank you for your reply
 

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Thank you, IS250, for finding out how to replicate this problem. I am sure it will go a long way toward getting an ultimate solution (if anyone at Lexus or Apple cares one bit). I can now show them exactly what the problem is.

The reason this makes no sense is that all the power outlets on the Lexus are switched, which means that if you leave your phone in the car (as I do, I answer enough times during the day!), you pretty much have to shut it off to avoid running the power down. On my Ford, it was an always powered, so I could leave the phone on when I shut down at night.
 

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Think I'll keep my old Samsung phone till Apple or Lexus figures this out, no problms with it.... Maybe by the time the IPhone 5 comes out next year this will be fixed
 

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Discussion Starter · #10 · (Edited)
I think it may well be an iPhone related problem. I just tried bluetoothing an old Nokia N81 to my CT200h and went through the procedure above that I used with my iPhone to recreate the problem and everything was fine.

Anyone out there with a Blackberry or some other smartphone willing to see if the problem exists with their phone?
 

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I think it may well be an iPhone related problem. I just tried bluetoothing an old Nokia N81 to my CT200h and went through the procedure above that I used with my iPhone to recreate the problem and everything was fine.

Anyone out there with a Blackberry or some other smartphone willing to see if the problem exists with their phone?
Interesting. Maybe iOS 5.0.2 will solve this issue? I know that 5.0 and the last version of iOS4 caused the same problems so maybe this is wishful thinking!
 

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I have some hope to offer to all who have had this problem. I reported this to my dealer (Lexus of North Miami) a couple of days ago, after it did it again with my new IPhone. I then reported what IS250 posted about the ability to replicate the problem and that I had found that to be true. Tonight I got a call from my salesman who said his Service Manager had called Japan and spoke to the head bluetooth guy who told him that this was NOT the first time that they had heard this and that they were working on a software solution between Toyota and Apple and they expected to have a fix "soon" and that it could probably be flashed to the car or the phone.

That is the first indication that I have had that this wasn't a figment of my imagination. I will also post this in the thread I started a few days ago. Thanks to all for your input and keep complaining to the dealers, it might help and couldn't hurt.
 

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Discussion Starter · #14 ·
I have some hope to offer to all who have had this problem. I reported this to my dealer (Lexus of North Miami) a couple of days ago, after it did it again with my new IPhone. I then reported what IS250 posted about the ability to replicate the problem and that I had found that to be true. Tonight I got a call from my salesman who said his Service Manager had called Japan and spoke to the head bluetooth guy who told him that this was NOT the first time that they had heard this and that they were working on a software solution between Toyota and Apple and they expected to have a fix "soon" and that it could probably be flashed to the car or the phone.

That is the first indication that I have had that this wasn't a figment of my imagination. I will also post this in the thread I started a few days ago. Thanks to all for your input and keep complaining to the dealers, it might help and couldn't hurt.
That's encouraging news.

The Lexus contact I've been dealing with has reported the problem to Japan as well but seemed to think he wouldn't hear back until later next month. We'll see.
 

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Discussion Starter · #15 ·
I'm told that the CT200h doesn't have a hard-drive. Does anyone know how and where contact data is stored?

By the way, the other issue that I've reported is where an incoming call is received from a stored contact and the contact name is not displayed.

In my iPhone I store all my contact numbers prefixed with the plus sign and country code (e.g. +61.....) As I travel overseas a fair bit it's really convenient to store numbers in the manner so as to not have to worry about what the local international dialling code is wherever I am or more importantly, not have to re-enter the numbers stored in the phone. Of course when the numbers are downloaded to the car they're stored in the same manner, i.e. +61.... .

On an incoming call my iPhone will display the correct contact name but it isn't displayed on the car's screen. The only way I can get the car to display the name of the caller is to edit the contact stored in the car and remove the plus sign & country code....this is a real PITA!

It would be nice if someone there in the US can test this out and confirm it for me. All you need to do is take one of your regular stored contacts in the car that might be in the form of area code+number and change it to +1+area code+number, e.g. 5551234567 to +15551234567 .
 

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I'm told that the CT200h doesn't have a hard-drive. Does anyone know how and where contact data is stored?

By the way, the other issue that I've reported is where an incoming call is received from a stored contact and the contact name is not displayed.

In my iPhone I store all my contact numbers prefixed with the plus sign and country code (e.g. +61.....) As I travel overseas a fair bit it's really convenient to store numbers in the manner so as to not have to worry about what the local international dialling code is wherever I am or more importantly, not have to re-enter the numbers stored in the phone. Of course when the numbers are downloaded to the car they're stored in the same manner, i.e. +61.... .

On an incoming call my iPhone will display the correct contact name but it isn't displayed on the car's screen. The only way I can get the car to display the name of the caller is to edit the contact stored in the car and remove the plus sign & country code....this is a real PITA!

It would be nice if someone there in the US can test this out and confirm it for me. All you need to do is take one of your regular stored contacts in the car that might be in the form of area code+number and change it to +1+area code+number, e.g. 5551234567 to +15551234567 .
Hi I noticed exactly the same problem when I upgraded my 3GS to iOS 5 and subsequently when I purchased my 4S. There were no problems with iOS 4x. Like yourself, I had to remove the '+44' country code otherwise the car wouldn't display the number on incoming calls. I was just hoping that the international dialing assist option with help when I go abroad.
 

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Discussion Starter · #17 · (Edited)
Hi I noticed exactly the same problem when I upgraded my 3GS to iOS 5 and subsequently when I purchased my 4S. There were no problems with iOS 4x. Like yourself, I had to remove the '+44' country code otherwise the car wouldn't display the number on incoming calls. I was just hoping that the international dialing assist option with help when I go abroad.
I don't find that I have a problem with the actual phone, incoming calls are correctly identified on the phone itself irrespective of the format I use but the name won't come up on the car's display when in the +country code format.
 

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Discussion Starter · #20 ·
Not a peep. I haven't had the problem since I found out it was related to making sure the phone was turned on before the car. Works perfectly as an interim solution. I will keep asking too.
When I spoke to my contact at Lexus Australia last month he said that he too was waiting for a response from Lexus in Japan but I got the impression from speaking to him to "not hold my breath"!

Apart from leaving the phone turned on make sure bluetooth is also enabled. My wife often disables bluetooth to increase battery life and she often gets caught out when getting in the car,realising that her bluetooth is off and when she turns it on and connects to the car notices all her contacts have been zapped:mad:
 
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