[thsiao]

Noticed that my passenger side butt lateral support side (right) is very wrinkled. In comparison, all other 3 lateral support sides (including driver's side) is nice and smooth. Anyone else noticed something similar on their leather seats?

Bringing it to the dealer later today to have them look at it... just took delivery of the car yesterday and I don't think that is normal .

 

[thsiao]

The leather in Lexus' vehicles is very soft. Just condition w/ Lexol and it will help prevent further wrinkling. My passenger side seat bolsters are like that too. I'm very anal about passengers, especially if they're wide set like my partner since they tend to collapse the seat bolsters and wrinkle them.

I understand that the leather will get wrinkled with time and usage, but this is a brand new car that I just got yesterday. Hopefully they will replace it .

 

[thsiao]

Ok, so I just came back from Longo (where I bought the car) and was basically told that there is nothing they can do and that even service would consider that normal wear and tear and could not warranty it. The sales manager said that the leather is just not perfect and that every seat is different, though he did see what I was complaining about and agreed that it looked different from the other sides, he insisted there was nothing they could do about it.

I understand that the leather seat cannot be perfect, but when one side (out of four) looks significantly different I don't think it is "normal".

Here are a few photos of what I am talking about... and keep in mind that I just received this car last night and only took my wife for a quick spin after I came back for like 10 minutes MAX. Of course the "damage" was there even before she sat in my car.

What say you? Do you have this on your car???

 

[thsiao]

yes. that is exactly what it looks like in my car. JUST that seat. There are also some imperfections in the leather in the back seat behind the drivers, it's like a little pockmark or hardened area. Looks smooth and continuous with the rest of the leather, but when I feel it, I can tell it's harder than the rest of the leather. We also have the same color car too. I got mine from Vista Lexus. I'm assuming you're local to LA too?

Yes, I am from SoCal.

I do get a feeling that the leather on the CT is not top-notch (though I've never owned a Lexus). I've never seen seats with such uneven quality from all the cars I've seen and owned (including Acura, Porsche, Infiniti).

Is it cause it is an entry level?