I had scratches right above the radio on the climate controller. The Lexus dealer was able to have a 3rd party come in to remove it. I still can't understand how they did it. It was something with heat and melting plastic if I heard it right. It looks great. By the way, I asked them to remove some light scratches in the climate controller buttons, but had trouble doing so. I would contact a detailing shop or a dealer like mentioned above.