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Discussion Starter #1
[h=2]I'm not sure if anyone can help me with this, but I had a screw in my driver-rear tire, and they were under warranty so I brought it to discount tire. My front two tires are getting worn, but not worn enough to change yet, but the guy just kept saying well I might as well, and I just kept saying I just want this one replaced. Now I'm unsure on exactly what he said, but I was under the impression that the tire was going to be replaced. Anyways, car was done drove off, stopped at a gas station and the tire did look new, but upon closer inspection, it seemed that they just cleaned my old tire up, and put a rubber plug in the puncture. I remember in their store a diagram showing on what sections of the tire a puncture was able to be repaired under RMA guidelines, and from what I can see it seems like it wasn't. Now I feel like it was almost just like a big middle finger because I didn't buy some new tires that day, but I mean those guidelines are there for a reason, and I do a lot of highway driving. Am I safe? Do I have any recourse with them? Who can I talk to about this? Any help is appreciated.[/h]
 

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[h=2]I'm not sure if anyone can help me with this, but I had a screw in my driver-rear tire, and they were under warranty so I brought it to discount tire. My front two tires are getting worn, but not worn enough to change yet, but the guy just kept saying well I might as well, and I just kept saying I just want this one replaced. Now I'm unsure on exactly what he said, but I was under the impression that the tire was going to be replaced. Anyways, car was done drove off, stopped at a gas station and the tire did look new, but upon closer inspection, it seemed that they just cleaned my old tire up, and put a rubber plug in the puncture. I remember in their store a diagram showing on what sections of the tire a puncture was able to be repaired under RMA guidelines, and from what I can see it seems like it wasn't. Now I feel like it was almost just like a big middle finger because I didn't buy some new tires that day, but I mean those guidelines are there for a reason, and I do a lot of highway driving. Am I safe? Do I have any recourse with them? Who can I talk to about this? Any help is appreciated.[/h]
Why don't you ask discount tire instead of a bunch of strangers on the internet that can't see your car?


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Discussion Starter #3 (Edited)
I also should've mentioned that they made a pretty good sized paint chip right on the wheel well, that I obviously can't prove was them, but I know my car, and wash and detail everything myself so it's something that you can notice.

Why don't you ask discount tire instead of a bunch of strangers on the internet that can't see your car?
Thanks for the helpful reply.

I posted trying to see if anyone had any experience with them or any other tire repair service, or experience on if a repair outside of the reccomended range will hold up or is it like a ticking time bomb. And when I bring this up to them, I wanted to have at least some reassurance that I was right on this matter.

Well I was and still am going to post a picture, I'm just at work right now, and can't go outside.
But I feel like if I just go back in there are probably two possibilities:

1. They'll just blatantly lie to me, and tell me some B.S. about tires, hoping that I believe them and just let the issue go
or
2. They'll still say it wasn't their fault (recognizing it is) and non-challantly offer to replace it as some sort of goodwill, in an effort to hide the fact that they made a mistake and possibly put lives in danger.

If he repaired my tire knowing that it shouldn't have beenrepaired, just because I didn't want to buy new tires that day, then I want to make it an issue, and to never allow myself to go back to somewhere with shady bussines practices.
 

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Well, I won't be as cold as the other guy, but you would be much better off going to another tire specialist, perhaps someone associated with the brand of tire you had. Or, contact them on the internet.

Asking us really is kind of useless.

Take pictures and email Pirelli, or Bridgestone, or Michelin, or whoever made your tires. If it is a cheap, off brand with no internet presence, suck it up, buy another tire and learn from the experience.
 

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Discussion Starter #5 (Edited)
It's a Kumho tire, but I never bought that brand so it must've been a warranty replacement from before.
but here are some pictures. hopefully this clarifies.
photo 1.jpg photo 2.jpg photo 3.jpg photo 4.jpg photo 5.jpg
 

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That should have been patched from inside not plugged. As far as the nick, get back to them and ask for manager to claim damage to your car. Stay firm that it was done at the shop. The puncture is no big deal if repaired properly. I have no idea what the warranty terms are but usually are very limited and it often get prorated. Read the terms before going to the shop.
 

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You need to make a habit to look around the car when serviced at pick up time. It is a must do and need to be done carefully. Once you drive away you are on your own. I always ask them before hand to look around the car b/c if damaged they will be responsible.
 

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That doesn't look like the shoulder to me. I would not be concerned with a repair at that location. Obviously it needs to be done right, but most semi competent tire stores can do it. It is not brain surgery. This could be just fine, but you need to pay more attention. If I were to take my car to "discount tire", I would walk to wherever they were working on my car, at least as close as they let me so I could see what they were doing. I really doubt that they would just put a plug in from the outside. That is an emergency thing to do out in the middle of the Mojave or something. I bet they took the tire off, put a patch in from the inside, with the rubber extension of the patch being pulled out through the puncture.

Now, on the scratch, I bet you lose because how do they know you didn't do that while looking at their repair. I would take it back to them, but I would also buy a little bottle of touch up paint and just fix it. I know it is very frustrating but be more alert and patronize better stores, although Discount Tire does not have a bad reputation as far as I know, if it is the one that advertises in most of the car enthusiast magazines. If you don't complain before you leave the store, most places would not honor your complaint. I know it is harsh, but many people do amazing things to try to get something for nothing and those of us who don't end up paying in being suspected of being just like them.
 

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Discussion Starter #9
Alright. Yeah, I kinda figured on that with the nick. It is the Chain of discount tires, and for the most part I have good experiences, and haven't ever felt mistreated before. I was on a business trip when it happened and was at a store that I've never been to or dealt with. I was very tired, and just wanted to get back so I could go to sleep, wasn't paying much attention, and wished that I had been more aware, at least enough to give the car a good once over. Thanks for your feedback.
 

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First.
That is not the shoulder of the tire.
Nothing wrong with repair there.

Second.
It looks to be a patch plug.
It is a patch with a plug on it.
Installed with the tire removed from the wheel. Nothing wrong with that.


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As mentioned above it is a patch plug, here is a pic of what looks like going into a tire. These are becoming more common in the repair industry as it fills the hole as well as seals the leak!
 

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