Lexus CT200h Forums banner

1 - 6 of 6 Posts

·
Registered
Joined
·
24 Posts
Discussion Starter #1
I'm not sure if anyone can help me with this, but I had a screw in my driver-rear tire, and they were under warranty so I brought it to discount tire. My front two tires are getting worn, but not worn enough to change yet, but the guy just kept saying well I might as well, and I just kept saying I just want this one replaced. Now I'm unsure on exactly what he said, but I was under the impression that the tire was going to be replaced. Anyways, car was done drove off, stopped at a gas station and the tire did look new, but upon closer inspection, it seemed that they just cleaned my old tire up, and put a rubber plug in the puncture. I remember in their store a diagram showing on what sections of the tire a puncture was able to be repaired under RMA guidelines, and from what I can see it seems like it wasn't. Now I feel like it was almost just like a big middle finger because I didn't buy some new tires that day, but I mean those guidelines are there for a reason, and I do a lot of highway driving. Am I safe? Do I have any recourse with them? Who can I talk to about this? Any help is appreciated.
 

·
Registered
Joined
·
97 Posts
I'm not sure if anyone can help me with this, but I had a screw in my driver-rear tire, and they were under warranty so I brought it to discount tire. My front two tires are getting worn, but not worn enough to change yet, but the guy just kept saying well I might as well, and I just kept saying I just want this one replaced. Now I'm unsure on exactly what he said, but I was under the impression that the tire was going to be replaced. Anyways, car was done drove off, stopped at a gas station and the tire did look new, but upon closer inspection, it seemed that they just cleaned my old tire up, and put a rubber plug in the puncture. I remember in their store a diagram showing on what sections of the tire a puncture was able to be repaired under RMA guidelines, and from what I can see it seems like it wasn't. Now I feel like it was almost just like a big middle finger because I didn't buy some new tires that day, but I mean those guidelines are there for a reason, and I do a lot of highway driving. Am I safe? Do I have any recourse with them? Who can I talk to about this? Any help is appreciated.
A picture of the plug location would help, and maybe a complaint to their main office would be in order as opposed to the local branch. It's a little disappointing that they didn't tell you exactly what they would do for you under warranty.

What brand tires? Did you pay extra for the DT warranty or was it part of the tire price?
 

·
Registered
Joined
·
842 Posts
I will post the same thing I posted on your identical post on another thread in the general discussion forum:

You would be much better off going to another tire specialist, perhaps someone associated with the brand of tire you had. Or, contact them on the internet.

Asking us really is kind of useless.

Take pictures and email Pirelli, or Bridgestone, or Michelin, or whoever made your tires. If it is a cheap, off brand with no internet presence, suck it up, buy another tire and learn from the experience.
 

·
Premium Member
Joined
·
875 Posts
I agree with what Joe166 said; he always has pretty sound advice. I would also suggest you file a complaint with BBB (Better Business Bureau). Good Luck in getting your issue resolved.
 

·
Registered
Joined
·
3 Posts
Jeff according to what you posted in the general forum area, your pics of where the puncture was is not in the sidewall it was still in the tread area! Here is a pic of what the areas are called
 

Attachments

·
Banned
Joined
·
325 Posts
Nice to know about the names of these different areas and layers of the tires. Its really helpful for me to know better about the tire. nice sharing i got on this thread.
 
1 - 6 of 6 Posts
Top