I took my 2012 CT in today for the 5k mile service and some warranty work and received a 2013 ct200h fully loaded non-f sport. This is a completely different car in terms of comfort. I do not think it was mentioned in the list of changes but the suspension seems to be a little different and the seats are FAR more comfortable
The suspension seems to simply absorb bumps better... it isnt harsher... it might be a little softer. I think this would solve many of people's complaints about the suspension not being lexus like. I personally like my 2012's suspension more.
As for the seats, that is my main complaint about my 2012 CT. I love the bolstering but imho it was not done correctly in the upper part of the seat... it is too pronounced at the top of the seat in the shoulder area. This compresses my shoulders and gives me pain after sitting in the seat for more than 20 minutes. The 2013 has the shoulder area cut out. I am somewhat upset about this. I will take photos of both to visually compare them tomorrow.
If anyone has driven both a 2012 and 2013 back to back, please chime in on this.