Seems like this person bought the CT used. Wondering if 10k service is transferred with the car or only to original owner. That's the way I read it.If the dealer told you the 10k (1st service) is free why do you think you would be stick with a bill? If you had doubt then you should have asked her if she was serious! My 1st service was free which was consisted of oil and filter change and tires rotation. When you go there ask again before signing the work order.