satisfaction

Customer satisfaction in the automotive industry continues to increase. The J.D. Power 2017 U.S. Customer Service Index (CSI) Study measures customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of one-...

According to the Jan. 2016 issue of Consumer Reports, the CT200h had the lowest score in the hybrids/electric cars category when asked if they would definitely buy the same car again. Remember that this is a objective survey polled from CT owners so I would think it is fairly accurate given the...

For the third year in a row Lexus has taken the top spot in J.D. Power's annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department. On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and...