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satisfaction

  1. Top 10 Best Automakers in Customer Satisfaction for 2017: J.D. Power

    Lexus CT200h News and Reviews
    Customer satisfaction in the automotive industry continues to increase. The J.D. Power 2017 U.S. Customer Service Index (CSI) Study measures customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of one-...
  2. CT owner's, why the low satisfaction score?

    Lexus CT200h General Discussion Forum
    According to the Jan. 2016 issue of Consumer Reports, the CT200h had the lowest score in the hybrids/electric cars category when asked if they would definitely buy the same car again. Remember that this is a objective survey polled from CT owners so I would think it is fairly accurate given the...
  3. Lexus, MINI Top J.D. Power Customer Satisfaction Index Survey

    Lexus CT200h News and Reviews
    For the third year in a row Lexus has taken the top spot in J.D. Power's annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department. On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and...
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