Anyone else having Satellite Radio Quality Issues?
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Thread: Anyone else having Satellite Radio Quality Issues?

  1. #1
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    Question Anyone else having Satellite Radio Quality Issues?

    So my wife and I had a 2005 Lexus GX 470 with XM / Sirius and loved it. Sounded great even better than stock FM so I was familiar with the sound. When we traded her 05 in for a new 2011 GX 460 I noticed the sound quality with the XM Satellite Radio was whack! It sounded low and muffled with out the clarity and superior sound quality like before.

    So I purchase my CT and the same thing! Thinking I was crazy I have had 2 loner cars from two different dealers lately. A 2011 RX 450h and a 2010 IS 250. Both sounded awesome and reminiscent of our old 2005 GX470 so I knew I wasn't crazy! Further more I had a local car audio specialist to whom the local So Cal XM rep Chris Greenfield also brings the companies car into for XM to be installed and they also confirmed that it sounded whack!

    The rep told me Lexus has switched the hardware in some 2011 models and did not inform them of the change. This problem as well as a semi related issue with the nav-traffic are directly related to this according to the XM rep.

    I took my CT into my local dealer and he said there is nothing that they can do. That the hardware is fine and that a software update needed to be performed to fix the problem. They said at this time no such update existed. When I said about the quality of the satellite radio was fine in a 2011 rx450h the dealer said that's because they were still using 2010 hardware parts for the radio.The dealer did acknowledge that the FM radio-CD-USB-Bluetooth all sounded great in my car EXCEPT the satellite radio!

    Is the hogwash from the dealer or is anyone else out there in CT land experiencing the same issue????

    Last edited by CTSurfer; 05-07-2011 at 12:24 AM.

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  3. #2
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    After having my CT200h for approximately 6 weeks I have been pleased with the Satellite radio reception. I programed in about 6 stations- The Bridge, E Street Radio, Classic Vinyl, Greatful Dead, and a couple of others. No reception problems. Strong signal over many miles.
    The customer service reps at Sirius/XM are not very bright and they continue to call hoping to get me to sign up past the free period.
    Does your car have the Navigation system? I wonder if there is any difference in the interfaces with the non navigation systems.

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  4. #3
    Senior Member audi4t's Avatar
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    No problems here other than occasional loss of signal - lots of trees, buildings and hills here in CT.

    Sound quality is good, clear and not at all muffled.

    We do NOT have NAV.

    Will continue to subscribe - never listen to AM/FM.
    Premium Fire Agate Pearl / Caramel / Bamboo Dash Trim / Shark Fin Antenna / Illuminated Sills / F - Stainless Sport Pedals / Painted Calipers / HID Slim Ballast Kit - 55 watt 4500 k / White Fogs / LED Interior Lighting

    http://audi4t.blogspot.com

  5. #4
    Member baxter57's Avatar
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    I am pleased with the quality and reception of my xm no nav system will subscribe no am/fm for me

  6. #5
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    I couldn't agree more. My XM sound quality is also low, muffled, and lacking clarity. The talk stations seem riddled with audio compression artifacts. I also need to pump up the volume and max out the bass, treb, and mid setting to make the music stations even the least bit tolerable. Everything else on the radio except XM sounds good.

  7. #6
    Senior Member Bob259's Avatar
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    I haven't noticed any problems with mine so far.

    Not that it's a big issue, but I wish it was Sirius Vs XM, as I already have a Sirius system and like on my Highlander Hybrid I could have gotten the multiple radio discount. Even though they are now one in the same (Sirius/XM)... I have to have both a Sirius and a XM subscription and no multiple radio discount Go figure.....
    CT200h - Premium Pkg, Tungsten Pearl, Black Leather, LED HL, NAV, PCS/Radar Cruise, Illuminated Door Sills

  8. #7
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    Quote Originally Posted by Bob259 View Post
    I haven't noticed any problems with mine so far.

    Not that it's a big issue, but I wish it was Sirius Vs XM, as I already have a Sirius system and like on my Highlander Hybrid I could have gotten the multiple radio discount. Even though they are now one in the same (Sirius/XM)... I have to have both a Sirius and a XM subscription and no multiple radio discount Go figure.....
    The reception I receive on all my XM radios, including the CT200h with its newly installed Shark Fin antenna, has always been flawless, except on those occasions when buildings and tunnels or Mother Nature (forests, mountains, etc.) block the line-of-sight signal to the satellite in the southern sky from my Northern California location.

    As for a multiple radio discount, I've had XM since it first became available, long before Serius entered the fray and later merged with XM. When I first signed up I established five XM radio accounts for my cars, motorcycle, boat and a portable to take along on walks. In doing so, I received a packaged discount. As I recall, the cost for the first radio was $12.95 a month, then $9.99 for each additional radio up to a maximum of five total radios. The cost for a sixth radio, which I had no need for, would have reverted back to $12.95 according to XM's customer service at the time.

    Today, I'm only paying for three radios as two are still on free trials. For the three I pay a total of $102.81 on a quarterly plan, which works out to $11 per radio per month. I was told by customer service a month ago when I bought my CT that when the free trials expire on the two new radios, I will be able to add them to the quarterly discount package. The point is, I am receiving a multiple radio discount, but that may be a result of Serius/XM grandfathering me because of my long history with XM, or because I never subscribed to Serius prior to the merger.
    Bill in Fremont, CA
    2011 CT200h Premium
    2009 Lexus ES350
    2006 Acura MDX
    2001 Honda Gold Wing

  9. #8
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    I don't think I will ever go back to regular radio after this. Commercial free, ultra clear sound of the satellite radio. I am very pleased. Great station variety. Not having to listen to crappy current music, priceless.

  10. #9
    Senior Member 2hunny's Avatar
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    I agree the Sat audio quality is sub par from others. It's a bit annoying, now I just burn my music on cd/mp3, it sounds great! Bluetooth streaming also sounds good.
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  11. #10
    Senior Member dkid's Avatar
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    Quote Originally Posted by rehabmax View Post
    I don't think I will ever go back to regular radio after this. Commercial free, ultra clear sound of the satellite radio. I am very pleased. Great station variety. Not having to listen to crappy current music, priceless.
    I agree. I love XM radio; although, customer service hasn't been as good since XM joined Sirius.

    Dennis
    2011 CT 200h Premium, Matador Red, Black Leather, Premium Audio, Navigation

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